REFUND POLICY

Process Analysis & Automation Ltd is confident that you'll be totally happy with any goods purchased from the PAA webshop. However, should you need to return a product to us, please refer to the information below:-

Unwanted items

If you have changed your mind about an item, and you are a private consumer (i.e. not a business user), then you can return it to us for a full refund provided that:

• You notify us within 7 days of receiving the goods
• The item you return is with its original packaging and in an as new, saleable condition, complete with all manuals, components and software seals (if applicable) intact

Damaged in transit

If you receive goods which have been damaged in transit, please:

• Sign the delivery note stating the goods have arrived damaged
• Report it to us within 24 hours of receipt

Faulty or incomplete on arrival

You can return goods that have arrived faulty or incomplete for a full refund or replacement, provided that:

• For faulty items you notify us within 7 days of receiving the goods
• If the goods are incomplete or there is a shortfall you notify us within 3 days of receiving the goods
• The item you return is complete with all supplied manuals, components and software

If, after testing by our Engineers, the product is proven to be faulty we will refund your reasonable return carriage costs.

Faulty within warranty

If a product develops a fault within its warranty period you are entitled to a repair, refund or replacement at our discretion.

Goods returned as faulty where no fault is found will incur a handling / restocking charge. This charge is calculated as either an amount of £20.00 being a minimum charge, or 20% of the invoice value (whichever is the greater).

How to return goods to us

Please contact Process Analysis & Automation Ltd on:

Tel: 01252 373000
Fax: 01252 371922
Email: sales@paa.co.uk

We recommend you return any goods via a postal/carriage service that requires a signature upon delivery.

Please note:
Unless it is a result of our error, or the goods are faulty or incomplete on arrival, you are liable for the costs of returning goods to us. In cases where we refund the original postage charge, we will only cover our standard delivery charge. Any priority, express or courier component will not be refunded.